FAQs

Coolers, beach chairs, large bags and backpacks are no longer allowed into the venue. Small purses are acceptable and clear plastic bags to hold your beach towels will be allowed. Purses and clear bags are still subject to a bag inspection. No food or drink allowed with the exception of a sealed water bottle. Thank you for your understanding.

Purchasing Tickets

How do I purchase tickets?
What are the hours of your Box Office?
Can I purchase tickets on the day of the show?
Do you offer discount tickets for Children?
Is there an age limit for children?
How are tickets mailed?
Do you have will-call?
Is there a Service Charge on ticket sales?
What are the limits to the number of tickets I can buy?
Is there a seating chart?

Day of Show Information

When do the gates open?
Where do we park and how much does it cost?
Can we re-enter the venue?
Can we arrive by water?
Do you accommodate the elderly or those with physical disabilities?
Can I get a refund for a ticket or exchange it for another show?
Do you ever cancel shows due to bad weather?
How can I make sure I have a good seat for the show?
What items are NOT allowed?
Can we take Photos?
Is alcohol sold on the premises?
Are food and beverages sold on the premises?
How old do I have to be to consume alcohol on the premises?
What forms of identification do you accept?
Is smoking permitted?

Campground Information

How do I make a camping reservation?
What are your camping policies on show days?
Do you have tent camping?


Purchasing Tickets

How do I purchase tickets?
Most tickets can be purchased by the following:
Online at the Indian Ranch website or ETIX website
Phone by calling ETIX at 1-800-514-ETIX (3849)
Indian Ranch Box Office located at 200 Gore Road, Webster MA 01752.
***Indian Ranch Box Office is open daily 9 am to 4 pm ***

NOTE: Some events at the Ranch may be managed by a third party who simply rents our venue. As such, their ticket purchasing, pricing and policies may differ from that of Indian Ranch.

What are the hours of your Box Office?
The Indian Ranch Box Office hours is open daily 9 am to 4 pm

Can I purchase tickets on the day of the show?
Yes. We usually have General Admission and sometimes Reserved Seating still available the day of the show. However for certain shows we may sell out. To ensure you will have tickets (and to avoid long ticket lines) we recommend purchasing your tickets ahead of time. By purchasing in advance you may also save money or obtain better seating.

Do you offer discount tickets for Children?
Yes. General Admission tickets for children under 12 may be purchased at a discounted price. However, there is a limited number of available tickets at the children’s price. Once we are sold out of Children’s Tickets only full price General Admission will be available. There are no discounts for Reserved Seating for children and children are not allowed to sit on someone’s lap in a reserved seat.

Is there an age limit for children?
Generally speaking there is no age limit for children, even infants will be admitted. However, we do not recommend bringing young children. Children under 2 are free in the general admission section only.

You should also consider the environment you will be in. Although we try to keep our shows “family friendly”, it is after all an outdoor concert mostly attended by adults. There will be relatively loud sound volumes as well as adults who may be drinking, smoking or behaving in ways you may find objectionable for your children.

Consider bringing ear plugs, especially for very young children or infants. If you forget to bring some, please check our gift shop.

How are tickets mailed?
Tickets that are not purchased in the box office are mailed by ETIX. Please check with ETIX on their mailing policies and choices. E-tickets (print at home tickets) are also available.

Do you have will-call?
Yes. In fact, if you are ordering tickets within 10 days of an event your tickets will automatically be put into our will-call. Tickets won via radio station promotions are also usually put in will-call. All other ticket purchases will have their tickets mailed to them.

You may retrieve your tickets from our will-call on day of the show at the will-call desk. You must present valid identification and the identification must match the name we have on file for the tickets.

Is there a Service Charge on ticket sales?
There is a service fee anywhere between $3.25 to $8 per ticket for all orders whether placed by phone, online or in the box office. Some shows may vary.
NOTE: In the rare case of a show cancellation when refunds are granted for tickets, the service fees may not be refundable.

What are the limits to the number of tickets I can buy?
Up to eight tickets may be purchased per show per order.

Is there a seating chart?
Yes, click here to view our seating chart. Please note that some sections of reserved seating may not be available for all shows or may not become available until a later date. Please note only stadium cushions no wider than 15″ are allowed on the benches.

Day of Show Information

When do the gates open?
Make a day of it! Our gates normally open two hours prior to a show. Come and enjoy our beach, and check out the performers on the Corral Stage. If you own a camping vehicle you can even camp right at our venue for the weekend! Shows usually start at 2pm. Please check all times before hand there are a few shows that start at 1pm along with some evening shows. Gate and show times may vary depending on the artist schedules so please don’t assume times and check the individual artist listing. Also some shows may not have an opener. If you plan on skipping the opening act and coming to the venue late please make sure an opener is listed under the concert listing. If you arrive and the artist is already playing there are no refunds.

Where do we park and how much does it cost?
Indian Ranch can accommodate many vehicles right at our venue (please, no campers/RVs/motor homes or buses unless you have made camping reservations or received permission!). There is one free parking lot on-site at our venue, however we may not be able to accommodate all vehicles for every show so we advise you to arrive early to take advantage of free parking. VIP parking is offered for a fee and guarantees you a space, but it does sell out. Visit our ticketing site to purchase VIP parking.

In addition there are nearby commercial establishments such as The Lodge and the Webster Fish & Game which normally allow our patrons to park in their lots. Many residents along Route 16 will also offer parking on their property for a fee.
Most off-site parking will incur a parking fee, however some commercial establishments may offer free parking or will charge a fee but offer a coupon in the equivalent amount towards their goods & services.

Please respect the rights of the store owners and private property owners in the area. Make sure you have permission to park where you do otherwise you may be subject to being ticketed or towed at your own expense! Also note that parking is limited onsite so you cannot use an additional space to tailgate. You must wait until the parking attendant gives you permission to set up tents or chairs in the aisle so you do not interfere with parking.

Can we re-enter the venue?
Sorry, you cannot re-enter the venue once you pass through the gates.

Can we arrive by water?
Sorry, but unless you are renting a boat slip at Indian Ranch or have express advanced permission you can not beach or dock your watercraft for the show at this time. We currently do not allow drop-off or pick-up by boat nor may you swim in.

Do you accommodate the elderly or those with physical disabilities?
We try our best to accommodate the elderly or those with disabilities. Depending on the show and when you arrive you may drop off people with special needs right at our main gate before parking or we may offer a shuttle service from our main entrance to the park gates. We also have reserved parking spaces for vehicles with handicapped plates/permits and can make special seating arrangements for those in wheelchairs.

Please note that although we try our best to accommodate all of our patrons, there are physical constraints and limitations to our venue as with any other facility. We recommend you order your tickets early and notify us that you will have people with special needs in your party.

Can I get a refund for a ticket or exchange it for another show?
Sorry but ALL TICKET SALES ARE FINAL, no refunds or exchanges. This is standard policy for most concert venues. In the rare case when a show has been cancelled and not rescheduled a refund will most likely be issued, however the refund may not include any service fees.

Do you ever cancel shows due to bad weather?
Very rarely. Except for extreme conditions all shows will go on rain or shine.
REMINDER: All ticket purchases are non-refundable and non-exchangeable.

How can I make sure I have a good seat for the show?
Indian Ranch sells many of their tickets as General Admission, which allows admittance into the park on the day of the show. If you purchase general admission please note seating is at a first come first serve basis in the general admission area and may result in standing room only. Many of our patrons bring stadium seats to put on the benches, utilize our picnic tables, sit along the wall, sit at the beach or even stand on the outskirts.

If you want to make sure you’ll have a good seat (or any seat at all) we recommend one of the following:
1) Order your tickets early and purchase Reserved Seating tickets. These cost more than General Admission but will reserve a particular seat for you in a preferred seating section. (Please note that for Reserved Seating there is no discount for children and they are not allowed to sit on your lap.)
2) Buy General Admission tickets and arrive early! Our gates normally open two hours prior to the show and people arrive early to enjoy the beach or listen to an act on our Corral Stage. You may go in and claim your seats but please do not reserve more space than you actually need and do not place towels or blankets on the bleacher seats.

What items are NOT allowed?

Please note Indian Ranch has had to make changes to a few of its policies. The following is not allowed into the venue: Coolers, mini grills, backpacks and large bags of any kind. A small purse is acceptable. No beach chairs allowed. Stadium cushions no wider then 15″ are acceptable on the benches in the seating area. All purses will be searched upon entrance into the venue. If you need to bring in any items mentioned due to medical reasons please stop by the front desk. If you are bringing in towels for the beach you can use a clear plastic bag to carry in your items. You may be asked to unfold towels or beach blankets upon search.  No food or drink allowed with the exception of a sealed water bottle.

Common sense would dictate certain items that are not allowed — including alcohol, drugs, weapons, fireworks or any explosive devices. For most shows video cameras and audio recording devices are also not allowed. Still photo cameras are generally acceptable however it is at the discretion of the artist’s management. We may be instructed to disallow photo cameras and any audio/recording device may be subject to confiscation!

Can we take Photos?
Still photo cameras are generally acceptable however it is at the discretion of the artist’s management. We may be instructed to disallow photo cameras and any audio/recording device may be subject to confiscation!

Is alcohol sold on the premises?
Yes. There are full-service outside bars and beer stands that sell a variety of alcoholic beverages including mixed drinks, wine and frozen drinks.

Are food and beverages sold on the premises?
Yes. There are concession stands, which sell a variety of food.

How old do I have to be to consume alcohol on the premises?
The legal drinking age in Massachusetts is twenty-one (21).

What forms of identification do you accept?
The State of Massachusetts specifies the following as valid forms of identification:
§ A valid Massachusetts driver license,
§ A valid Massachusetts Liquor Identification card,
§ A valid Passport issued by the United States government, or by the government, recognized by the United States government, of a foreign country,
§ A valid United States issued active duty Military Identification Card.
If you have a driver’s license from a state other than Massachusetts then we strongly recommend you have other forms of ID on you.

NOTE: Indian Ranch reserves the right to card EVERYONE, regardless of what age you appear to be. For most shows we institute a wristband system. There will be an area set-up to check IDs and to issue the wristbands. You must have a wristband in order to be served alcohol or to consume alcohol. Anyone caught possessing or consuming alcoholic beverages without a wristband will be subject to eviction and/or prosecution. Anyone caught trying to transfer a wristband will also be subject to eviction.

Is smoking permitted in the venue?
Smoking is permitted in designated areas only. There is no smoking in the stands or in the aisles.

Campground Information

How do I make camping reservations?
Reservations can be made by contacting our front office at 508-943-3871. Space is limited so call early to make reservations.

What are your camping policies on day of show?
Weekend camping requires a minimum of a 2 night stay. You may camp for any amount of days but during any concert weekend, check ins can only be on a Friday. Campers wanting to begin their camping on a Sunday must remember check ins on Sunday will only be accepted after 6:00PM. Sunday night campers will be provided a map for their site location. Final paperwork will be completed on Monday.

Do you have tent camping?
Indian Ranch is unable to accommodate tent camping however there are many local options.

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