COVID-19

We are looking forward to celebrating our 75th anniversary this summer at Indian Ranch.

Shows originally scheduled for our 2020 concert season have been rescheduled for our 2021 season. At this time, we are continuing to announce additional shows for this summer. 

Our team is keeping up to date with the latest guidelines and will develop protocols for our shows based on local and state regulations and industry best practices. If it is not reasonable or safe to hold a concert on its scheduled date, we will work with the band to move the show to a new date. If any concert gets rescheduled, your ticket will be valid for the new date or you will have the option to receive a refund.

We appreciate your support and patience with us and look forward to seeing you soon.

If you have concerns relating to your tickets, please email us at [email protected]

Updated 4/30/21 

We will be implementing safety protocols in accordance with state rules and regulations and industry best practices for all of our upcoming shows. We anticipate these rules will be evolving over time as we grow closer to our concert season. The safety of our guests, staff, and artists is of paramount importance to us and we plan to be in full compliance with the state and local requirements. 

Please back in for updates, as our policy may change.

• The venue will be set up to meet current guidelines and regulations for social distancing and occupancy.
• Signage will be posted reminding patrons to maintain 6ft of social distancing and about mask requirements.
• Occupancy will be based on current state government guidelines. 
• Concessions will be socially spaced and customers will have the option to order online for pickup. This will limit all lines in both the bar and food concession areas. Pickup locations will be marked with 6ft social distance markers.
• Menus will be created for quicker service.
• Stanchions, ropes and/or floor markings will be used to create one-way traffic flows where possible.
• Restrooms will have as many touchless surfaces as possible, including soap and paper towel dispensers. Doors will be propped open wherever possible. The area where patrons are waiting will be monitored to preserve appropriate space between patrons and signage will be created to avoid conflict about where the line begins.
• Cleaning of restrooms and high-touch areas will be on a regular basis by concert maintenance staff during the hours of operation.
• Masks will be provided for staff as well as for patrons that forget or damaged their masks.
• Hand sanitizing stations will be at all entrances/exits, concessions, bathrooms and additional areas if the need arises.
• Sanitizing wipes will be available for quick cleaning of high-touch areas.
• The number of dedicated cleaning staff will be increased to continually walk around and sanitize high-touch areas and bathrooms. They will be overseen by the COVID-19 Compliance Officer.
• Sanitizing sprayers have been purchased and will be used prior to and after the show to sanitize all seating, concession areas, green rooms and bathrooms.

Patrons

• Patrons must wear face masks while in the venue and away from their seats.
• Audience members must wear face coverings while seated during the performance.
• Audience members may remove face coverings while seated and eating or drinking but must otherwise wear face coverings.

Our season is kicking off early this year with two local performers, Jediah w/ Brevity on May 1 and Mychael David on May 8. These shows will be limited capacity and tickets will be sold in pods. 

Updated 4/30/21 

Patrons must wear face masks while in the venue and away from their seats.

Audience members must wear face coverings while seated during the performance but may remove face coverings while seated and eating or drinking but must otherwise wear face coverings.

We anticipate the state and local guidelines to be changing periodically, and we will release further seating and safety information as we draw closer to each show.

For all upcoming shows: 

• Mobile tickets are recommended.
• Online Ticket buyers will be required to check a box at the end of their transaction acknowledging venue policies and regulations. It will also state the refund policy for people who are rejected at the door or who contact the venue in advance because they are not feeling well.
• Prior to the show, the Box Office will send out a “things to know before you go” email blast to all ticket holders explaining parking, arrival, online concession ordering, rules and regulations, etc.

Patrons

• Patrons must wear face masks while in the venue and away from their seats.
• Audience members must wear face coverings while seated during the performance.
• Audience members may remove face coverings while seated and eating or drinking but must otherwise wear face coverings.

Entry

• Extra entrances will be opened to limit lines entering the venue depending on size of the show. (see entry image)
• ID Scanners will be used to limit staff/patron contact. A plastic barricade to distance the patron and staff will be used in front of the ID checker for a person to remove their mask to complete the ID check.
• No bags (unless required for medical use) to limit staff/patron contact. Clear wristlet will be allowed.
• Wristbands will be handed out to patrons to adhere to their wrists by members of their own party. In the case where they are a single entrant the ticketing personnel will attach the wristband after sanitizing their hands.
• No re-entry to the facility.
• Note: we are currently looking into staggered timed entry options.

Staff

Staff will be screened at each shift with the following:

1. Worker is not experiencing any symptoms such as fever (100.0andabove) or chills, cough, shortness of breath, sore throat, fatigue, headache, muscle/body aches, runny nose/congestion, new loss of taste or smell, or nausea, vomiting or diarrhea
2. Worker has not had “close contact” with an individual diagnosed with COVID-19. “Close contact” means living in the same household as a person who has tested positive for COVID-19, caring for a person who has tested positive for COVID-19, being within 6 feet of a person who has tested positive for COVID-19 for 15 minutes or more, or coming in direct contact with secretions (e.g., sharing utensils, being coughed on) from a person who has tested positive for COVID-19
3. Worker has not been asked to self-isolate or quarantine by their doctor or a local public health official
4. Workers who fail to meet the above criteria must be sent home

• A staff member will be on-site whose role will be the COVID-19 Compliance Officer. This person will have taken a course on Covid 19 prevention and their role will be to disseminate information among the staff, conduct training on guidelines, and to make sure procedures are being followed on day of show. They will be on site to oversee cleaning and safety guidelines and to act as a reference point for patron questions, issues and/or complaints
• PPE will be provided (gloves, masks, etc.)
• Work areas will be spread out to increase social distancing. Use of the indoor banquet kitchen to prep food will reduce number of workers in concession areas. Food runners will be used to deliver food to pickup areas for online orders. Customers will be notified by text when their order is ready to help eliminate lines

The box office is currently open Thursdays through Mondays from 10am to 4pm.

If a show at Indian Ranch is canceled, refunds will be available at the point of purchase. Tickets for a canceled show purchased online through Indian Ranch will be issued automatically within 30 business days.

If a show at Indian Ranch is postponed, your original tickets will be automatically transferred to the new show date. Ticketholders for postponed shows will receive more information via email. If you are not able to attend:

All refunds will be available for up to 30 days after we announce the new show date.

To request a refund for tickets purchased with a credit card, click here.

For refunds on tickets purchased with cash at the Indian Ranch box office, please contact [email protected]. You should expect to see your refund within 20 business days.

If you purchased Reserved Parking or passes to the Slater’s Concert Club for this date the same policies and procedures apply.

Updated 4/30/2020

Indian Ranch has been given permission from the town to open as scheduled. Seasonal campers are still able to return starting on May 1st.

Seasonal camping fees are due on May 1st regardless of when seasonal campers move in.

Last updated: 2020

If the date is postponed, seasonal camping fees will be due on the first day of the season and the campground will remain open one week later than originally scheduled (October 22).

Please email our Campground Manager Pete Marleau at [email protected] with any questions or issues.

Samuel Slater’s Restaurant is currently open for takeout and delivery 

Friday – Sunday 

4pm – 8pm

Click here to order online 

You can view our current restaurant guidelines here