FAQ

Note: Coolers, beach chairs, large bags, and backpacks are no longer allowed into the venue. Small purses are acceptable and clear plastic bags to hold your beach towels will be allowed. Purses and clear bags are still subject to a bag inspection. No food or drink allowed with the exception of a sealed water bottle. Thank you for your understanding.

Purchasing Tickets

Most tickets can be purchased online at IndianRanch.com or by calling ETIX at 1-800-514-ETIX (3849).

NOTE: Some events may be presented by a third party and may have different ticketing policies and procedures.

CONSUMER WARNING

The only authorized sales agents for the venue are the venue box office, etix.com, the venue website or Etix phone centers at (800) 514-3849. Tickets purchased from unauthorized sources may be stolen, counterfeit or invalid due to payment issues and may not be honored. Tickets purchased from outside sources are often inflated in price and are not eligible for assistance if tickets are ever lost or stolen or if the event is canceled or rescheduled. The venue is not responsible for tickets purchased from other sources.

The Indian Ranch Box Office is currently open Thursday through Monday, from 10am to 4pm.

Leave a message for the Indian Ranch Box Office Team at (508) 943-3871 or [email protected]

As long as a show is not sold out! We recommend purchasing tickets in advance to ensure you get the tickets you want and avoid long ticket lines.

Yes. A limited number of General Admission tickets for children under 12 are available at a discounted price. Once we are sold out of Children’s Tickets, only full price General Admission tickets will be available. Children under 2 years of age are free in the General Admission section only. There is no children discount for Reserved Seating and children are not allowed to sit on someone’s lap in a reserved seat.

Note: Consider bringing earplugs, especially for very young children or infants. If you forget to bring some, please check our gift shop.

Ticket delivery options are as follow: Print at home, mobile, mailed, or placed at will call.

If you choose to place your tickets at will-call, you may retrieve your tickets on day of show starting two hours before the show begins. You must present valid identification that matches the name we have on file for the tickets. Tickets may not be picked up by a third party.

There is a service charge for all seats no matter where you purchase the tickets. Service Charges are subject to change.

NOTE: In the rare case of a show cancellation when refunds are granted for tickets, service fees may not be refundable.

If a show at Indian Ranch is postponed, your original tickets will be automatically transferred to the new show date. Ticketholders for postponed shows will receive more information via email. If you are not able to attend:

All refunds will be available for up to 30 days after we announce the new show date.

To request a refund for tickets purchased with a credit card, click here.

For refunds on tickets purchased with cash at the Indian Ranch box office, please contact [email protected]. You should expect to see your refund within 20 business days.

If you purchased Reserved Parking or passes to the Slater’s Concert Club for this date the same policies and procedures apply.

ALL TICKET SALES ARE FINAL. No refunds or exchanges. This is standard policy for most concert venues. In the rare case when a show has been canceled and not rescheduled a refund will most likely be issued, however the refund may not include any service fees.

Up to eight tickets may be purchased per show per order.

Yes, click here to view our seating chart. Please note that some sections of reserved seating may not be available for all shows or may not become available until a later date.

Season Passes can be purchased here.

Insiders Club Memberships can be purchased here.

To access Insiders Club Presales, one must be a member of the Insiders Club. To purchase tickets during the presale, Insiders Club Members must use their Membership ID number at checkout.

Membership ID numbers can be found in the confirmation email sent by ETIX when you purchased your membership, on your Membership Card, and in the presale reminder emails sent to you the night before or morning of a presale.

Insiders Club and Season Pass Membership Cards will be mailed end of April/beginning of May before opening day.

We no longer do a season announcement at Indian Ranch. However, we announce each show once confirmed as soon as possible.

Day of Show Information

Gates typically open 90 minutes prior to showtime. Check site for exact times. 

Parking is available onsite for a nominal charge. Reserved Parking is offered for a fee and guarantees you a space near the front gates, but it does sell out. NOTE: No campers/RVs/motor homes or buses unless you have made camping reservations or received permission.

In addition, there are nearby commercial establishments, such as The Lodge and the Webster Fish & Game, which normally allow our patrons to park in their lots. Many residents along Route 16 also offer parking on their property for a fee.

Please respect the rights of the store owners and private property owners in the area. Make sure you have permission to park where you do otherwise you may be subject to being ticketed or towed at your own expense!

Our parking lot opens 2 hours before the show.

Tailgating in the parking lot will be permitted prior to the show, but not after.

We do not allow re-entry once you have passed through the gates.

Unless you are renting a boat slip at Indian Ranch or have advanced permission, you cannot beach or dock your watercraft for the show. We currently do not allow drop-off or pick-up by boat nor may you swim in.

We try our best to accommodate the elderly and those with disabilities. Handicap seating is available by calling the box office at 508.943.3871.

Depending on the show and when you arrive, you may drop off people needing accommodations directly at our main gate before parking or we may offer a shuttle service from our main entrance to the park gates. We also have reserved parking spaces for vehicles with handicapped plates/permits.

Please note that although we try our best to accommodate all of our patrons, there are physical constraints and limitations to our venue as with any other facility. We recommend you order your tickets early and notify us that you will have people needing accommodations in your party.

All shows will go on rain or shine. If public officials declare a state of emergency due to weather, we will follow their guidelines.

REMINDER: All ticket purchases are non-refundable and non-exchangeable.

Indian Ranch sells many of their tickets as General Admission, which allows admittance into the park on the day of the show. General Admission seating is on a first come first serve basis and may result in standing room only. Many patrons bring stadium cushions (no wider than 15”) to put on the benches, utilize our picnic tables, sit along the wall, sit at the beach or even stand on the outskirts.

If you want to make sure you’ll have a good seat (or any seat at all) we recommend one of the following:

1) Order your tickets early and purchase Reserved Seating tickets. These cost more than General Admission but will reserve a particular seat for you in a preferred seating section. (Please note that for Reserved Seating there is no discount for children and they are not allowed to sit on your lap)

2) Buy General Admission tickets and arrive early! Our gates normally open 90 minutes prior to the show and people arrive early to enjoy the beach or listen to the bands on our Corral Stage. You may go in and claim your seats but please do not reserve more space than you actually need.

3) Purchase an Insiders Club Membership. This will allow you early entry to the venue (up to 30 minutes). 

Patrons are allowed to bring in:

  • One gallon clear, plastic freezer bag that does not exceed 11” X 11”
  • Bag that is clear plastic, vinyl or PVC that does not exceed 12” X 12” X 6”
  • Small wristlet or handheld wallet, with or without handle or strap that does not exceed 8” X 5” X 2”

All bags will be searched upon entrance into the venue. If you have a towel for the beach you may be asked to unfold upon search. If you need to bring in any items mentioned due to medical reasons, please stop by the front desk.

The following is not allowed into the venue: Coolers, mini grills, backpacks and large bags of any kind. A small purse is acceptable, please see our Bag Policy above. No beach chairs are allowed. Stadium cushions no wider than 15″ are acceptable on the benches in the seating area. No food or drink is allowed with the exception of a sealed water bottle.

While we allow small umbrella’s to be brought into the venue, we do not allow them to be used in the seating area. We encourage the use of rain poncho’s instead.

Common sense would dictate certain items that are not allowed including alcohol, drugs, weapons, fireworks or any explosive devices. For most shows, video cameras and audio recording devices are also not allowed. Still photo cameras (without detachable lenses) are generally acceptable, however it is at the discretion of the artist’s management. We may be instructed to disallow photo cameras and any audio/recording device may be subject to confiscation!

Still photo cameras (without a detachable lens) are generally acceptable however it is at the discretion of the artist’s management. We may be instructed to disallow photo cameras and any audio/recording device may be subject to confiscation!

Yes. There are bars and beer stands that sell beer, wine and other alcoholic beverages.

Yes. There are concession stands, which sell a variety of food and beverages.  

For an additional fee, you can purchase a Concert Club ticket for access to our onsite restaurant, Samuel Slater’s, during club hours (times vary). 

Make a reservation for after the show here

The legal drinking age in Massachusetts is twenty-one (21). All customers regardless of age must present a valid ID to drink.

The State of Massachusetts specifies the following as valid forms of identification:

  • A valid Massachusetts driver license,
  • A valid Massachusetts Liquor Identification card,
  • A valid Passport issued by the United States government, or by the government, recognized by the United States government, of a foreign country,
  • A valid United States issued active duty Military Identification Card.

If you have a driver’s license from a state other than Massachusetts then we strongly recommend you have other forms of ID on you.

NOTE: Indian Ranch reserves the right to card EVERYONE, regardless of what age you appear to be. For most shows we institute a wristband system. There will be an area set-up to check IDs and to issue the wristbands. You must have a wristband in order to be served alcohol or to consume alcohol. Anyone caught possessing or consuming alcoholic beverages without a wristband will be subject to eviction and/or prosecution. Anyone caught trying to transfer a wristband will also be subject to eviction.

Smoking is permitted in designated areas only. There is no smoking in the stands, aisles or by concession stands.

Indian Princess

Most tickets can be purchased online or by calling ETIX at 1-800-514-ETIX (3849).

NOTE: Some cruises may be presented by a third party and may have different ticketing policies and procedures.

The Indian Ranch Box Office is currently open Thursday through Monday, from 10am to 4pm.  

Leave a message for the Indian Ranch Box Office Team at (508) 943-3871 or [email protected]

As long as the cruise is not sold out! We recommend purchasing tickets in advance to ensure you get your spot.

We offer discounted tickets for children (12 and under) and seniors (65 and over) at a reduced rate for most lake tours. 

Note: This may not apply to some specialty cruises

There is no age limit for children (note: some specialty cruises are 21+)

When buying tickets, you have the option to purchase digitally, print at home, pick them up at will-call, or have them mailed to you. If you choose to place your tickets at will-call, you must present valid identification that matches the name we have on file for the tickets. Tickets may not be picked up by a third party.

ALL TICKET SALES ARE FINAL. No refunds or exchanges. In the rare case when a cruise has been canceled a refund will be issued. Refunds are available at point of purchase.

Up to twenty tickets may be purchased per cruise per order

We do not announce a full season, however, cruises are added periodically so check our website for updates!

At Indian Ranch located at 200 Gore Rd., Webster, MA 01570

Generally boarding is 15 minutes prior to departure, but please check your ticket for exact timing.

No.

The Indian Princess is equipped with a full bar offering both alcoholic and non-alcoholic beverages and limited food (varying from cruise to cruise)  

75 – 90 minutes

We try our best to accommodate the elderly and those with disabilities, however, there are physical constraints and limitations on the Indian Princess. We do have a ramp leading up to the boat making the lower deck accessible to anyone in a wheelchair, but there are unavoidable stairs between the lower and upper deck.

Our crew helps patrons in need of assistance as much as they can. We recommend you order your tickets early and notify us that you will have people needing accommodations in your party.

Cruises may be canceled in cases of extreme weather.

REMINDER: Ticket purchases may not be refundable and you are unable to exchange your ticket for another cruise.

No outside food or beverages are allowed onto the Indian Princess. Common sense would dictate certain items that are not allowed including drugs, weapons, fireworks or any explosive devices.

The Indian Princess is equipped with a full bar offering both alcoholic and non-alcoholic beverages and limited snack items. Meals are offered on the Indian Princess for select specialty cruises, check our website to see when these will be coming up.

The legal drinking age in Massachusetts is twenty-one (21).

The State of Massachusetts specifies the following as valid forms of identification:

  • A valid Massachusetts driver license,
  • A valid Massachusetts Liquor Identification card,
  • A valid Passport issued by the United States government, or by the government, recognized by the United States government, of a foreign country,
  • A valid United States issued active duty Military Identification Card.

If you have a driver’s license from a state other than Massachusetts then we strongly recommend you have other forms of ID on you.

Yes. If interested, please fill out the form at here 

Samuel Slater’s Restaurant

You can view our current restaurant guidelines here

Samuel Slater’s Restaurant is currently open for indoor dining, curbside and dockside pickup, and delivery. Outdoor dining is seasonal and subject to weather.

Click here to order online 

You can make a reservation through our Open Table profile.

Monday – Wednesday (Closed)

Thursday – Sunday (4:00 PM – 9:00 PM)

There are 8 boat slips available for boats to park on a first come first served basis. Boats must be parked in designated restaurant spots ONLY otherwise they will be towed.

If you need an item customized to accommodate a dietary restriction, please let your server know and we will do what we can to accommodate.

Indian Ranch Campground Information

Reservations can be made by contacting our front office at 508-943-3871. Space is limited so call early to make reservations.

The campground is open May 1st through October 15th

Seasonal camping fees are due on May 1st regardless of when seasonal campers move in.

Weekend camping requires a minimum of a 2-night stay. You may camp for any amount of days but during any concert weekend, check-ins can only be on a Friday. Campers wanting to begin their camping on a Sunday must remember check-ins on Sunday will only be accepted after 6:00 PM. Sunday night campers will be provided a map for their site location. Final paperwork will be completed on Monday.

Indian Ranch is unable to accommodate tent camping, however, there are many local options.

Please email our Campground Manager Pete Marleau at [email protected] with any questions or issues.

COVID-19

The safety and comfort of our guests, staff, and artists is of paramount importance to us. We will continue to monitor the safety guidelines set forth by the CDC and the state, as these policies may change over time. We will comply with the latest guidelines and develop protocols for our shows based on local and state regulations and industry best practices.  If it is not reasonable or safe to hold a concert on its scheduled date, we will work with the band to move the show to a new date. 

If a show at Indian Ranch is canceled, refunds will be available at the point of purchase. Tickets for a canceled show purchased online through Indian Ranch will be refunded automatically within 30 business days.

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