How do I purchase tickets?
Most tickets can be purchased online at IndianRanch.com or by calling ETIX at 1-800-514-ETIX (3849).
NOTE: Some events may be presented by a third party and may have different ticketing policies and procedures.
CONSUMER WARNING
The only authorized sales agents for the venue are the venue box office, etix.com, the venue website or Etix phone centers at (800) 514-3849. Tickets purchased from unauthorized sources may be stolen, counterfeit or invalid due to payment issues and may not be honored. Tickets purchased from outside sources are often inflated in price and are not eligible for assistance if tickets are ever lost or stolen or if the event is canceled or rescheduled. The venue is not responsible for tickets purchased from other sources.
What are the hours of your Box Office?
***PLEASE NOTE: ***
Our office is currently closed for visitors but our staff is checking emails and phone messages on a regular basis. For the quickest response please email [email protected].
***
From May to October, the Indian Ranch Box Office is open daily 9 AM to 4 PM.
From November to April, the Indian Ranch Box Office is open Wednesdays and Saturdays from 10 AM – 3 PM.
Can I purchase tickets on the day of the show?
As long as a show is not sold out! We recommend purchasing tickets in advance to ensure you get the tickets you want and avoid long ticket lines.
Do you offer discount tickets for children?
Yes. A limited number of General Admission tickets for children under 12 are available at a discounted price. Children under 2 years of age are free in the General Admission section. Once we are sold out of children’s tickets, only full price General Admission will be available. There is no children discount for Reserved Seating and children are not allowed to sit on someone’s lap in a reserved seat.
Is there a minimum age for children?
There is no minimum age for children to attend a concert at Indian Ranch. Children under 2 are free in the General Admission section only. Tickets for children under 12 are available for a discounted price. Consider bringing earplugs, especially for very young children or infants. If you forget to bring some, please check our gift shop.
How will I receive my tickets?
Ticket delivery options are as follow: Print at home, mobile, mailed, or placed at will call.
If you choose to place your tickets at will-call, you may retrieve your tickets on day of show starting two hours before the show begins. You must present valid identification that matches the name we have on file for the tickets. Tickets may not be picked up by a third party.
Is there a service charge on ticket sales?
There is a service charge for all seats no matter where you purchase the tickets. Service Charges are subject to change.
NOTE: In the rare case of a show cancellation when refunds are granted for tickets, service fees may not be refundable.
Can I get a refund for a ticket or exchange it for another show?
ALL TICKET SALES ARE FINAL. No refunds or exchanges. This is standard policy for most concert venues. In the rare case when a show has been cancelled and not rescheduled a refund will most likely be issued, however the refund may not include any service fees.
What is the limit to the number of tickets I can buy?
Up to eight tickets may be purchased per show per order.
Is there a seating chart?
Yes, click here to view our seating chart. Please note that some sections of reserved seating may not be available for all shows or may not become available until a later date.
How do I get a Season Pass?
Season Passes can be purchased here.
How do I become an Insiders Club Member?
Insiders Club Memberships can be purchased here.
How do I access Insiders Club Presales?
To access Insiders Club Presales, one must be a member of the Insiders Club. To purchase tickets during the presale, Insiders Club Members must use their Membership ID number at checkout.
Where can I find my Insiders Club Membership ID number?
Membership ID numbers can be found in the confirmation email sent by ETIX when you purchased your membership, on your Membership Card, and in the presale reminder emails sent to you the night before or morning of a presale.
When will my Insiders Club and Season Pass Membership Card be mailed to me?
Insiders Club and Season Pass Membership Cards will be mailed end of April/beginning of May before opening day.
When do you announce your full season?
We no longer do a season announcement at Indian Ranch. However, we announce each show once confirmed as soon as possible.
What is the Indian Ranch Tickets for Heroes Fund?
Indian Ranch has partnered with Lyte to create the Tickets for Heroes Fund, which gives fans a way to donate official tickets to our first responders, medical providers, and others working on the frontlines in Central Massachusetts.
When tickets are donated through Lyte, the value of the tickets will be put in the Indian Ranch Tickets for Heroes Fund to provide tickets to upcoming shows and will be distributed among local organizations. In the past, we have donated tickets to Military Friends of Massachusetts, VetTix, and Project New Hope. If you would like to suggest an organization, please send us an email at [email protected].
If you are unable to attend an upcoming show, we hope you will consider joining us in thanking and honoring these heroes. Please note that this is not a tax-deductible donation.
Click here to donate your tickets
When do the gates open?
Gates typically open 2 hours prior to showtime.
Where do we park and how much does it cost?
There is one free parking lot on-site at our venue, however we may not be able to accommodate all vehicles for every show, so we advise you to arrive early to take advantage of free parking. Reserved parking is offered for a fee and guarantees you a space, but it does sell out. NOTE: No campers/RVs/motor homes or buses unless you have made camping reservations or received permission.
In addition, there are nearby commercial establishments, such as The Lodge and the Webster Fish & Game, which normally allow our patrons to park in their lots. Many residents along Route 16 also offer parking on their property for a fee.
Please respect the rights of the store owners and private property owners in the area. Make sure you have permission to park where you do otherwise you may be subject to being ticketed or towed at your own expense!
When does the parking lot open?
Our parking lot opens 2 hours before the show and closes 1 hour after the show ends.
Can we tailgate in your parking lot?
Parking is limited onsite so you cannot use an additional space to tailgate. You must wait until the parking attendant gives you permission to set up tents or chairs in the aisle so you do not interfere with parking. Tailgating is not permitted after the show and the lot will be cleared one hour after the show has ended.
Can we re-enter the venue?
We do not allow re-entry once you have passed through the gates.
Can we arrive by water?
Unless you are renting a boat slip at Indian Ranch or have advanced permission, you cannot beach or dock your watercraft for the show. We currently do not allow drop-off or pick-up by boat nor may you swim in.
Do you accommodate the elderly or those with physical disabilities?
We try our best to accommodate the elderly and those with disabilities. Handicap seating is available by calling the box office at 508.943.3871.
Depending on the show and when you arrive, you may drop off people needing accommodations directly at our main gate before parking or we may offer a shuttle service from our main entrance to the park gates. We also have reserved parking spaces for vehicles with handicapped plates/permits.
Please note that although we try our best to accommodate all of our patrons, there are physical constraints and limitations to our venue as with any other facility. We recommend you order your tickets early and notify us that you will have people needing accommodations in your party.
Do you ever cancel shows due to bad weather?
All shows will go on rain or shine. If public officials declare a state of emergency due to weather, we will follow their guidelines.
REMINDER: All ticket purchases are non-refundable and non-exchangeable.
How can I make sure I have a good seat for the show?
Indian Ranch sells many of their tickets as General Admission, which allows admittance into the park on the day of the show. General Admission seating is on a first come first serve basis and may result in standing room only. Many patrons bring stadium cushions (no wider than 15”) to put on the benches, utilize our picnic tables, sit along the wall, sit at the beach or even stand on the outskirts.
If you want to make sure you’ll have a good seat (or any seat at all) we recommend one of the following:
1) Order your tickets early and purchase Reserved Seating tickets. These cost more than General Admission, but will reserve a particular seat for you in a preferred seating section. (Please note that for Reserved Seating there is no discount for children and they are not allowed to sit on your lap)
2) Buy General Admission tickets and arrive early! Our gates normally open two hours prior to the show and people arrive early to enjoy the beach or listen to the bands on our Corral Stage. You may go in and claim your seats but please do not reserve more space than you actually need.
What is your bag policy?
Patrons are allowed to bring in:
- One gallon clear, plastic freezer bag that does not exceed 11” X 11”
- Bag that is clear plastic, vinyl or PVC that does not exceed 12” X 12” X 6”
- Small wristlet or handheld wallet, with or without handle or strap that does not exceed 8” X 5” X 2”
All bags will be searched upon entrance into the venue. If you have a towel for the beach you may be asked to unfold upon search. If you need to bring in any items mentioned due to medical reasons, please stop by the front desk.
What can and can NOT be brought into the venue?
The following is not allowed into the venue: Coolers, mini grills, backpacks and large bags of any kind. Small purses are acceptable and clear plastic bags to hold your beach towels will be allowed. Purses and clear bags are still subject to a bag inspection. Please see our Bag Policy above. No beach chairs are allowed. Stadium cushions no wider than 15″ are acceptable on the benches in the seating area. No food or drink is allowed with the exception of a sealed water bottle.
While we allow small umbrellas to be brought into the venue, we do not allow them to be used in the seating area. We encourage the use of rain ponchos instead.
Common sense would dictate certain items that are not allowed including alcohol, drugs, weapons, fireworks or any explosive devices. For most shows, video cameras and audio recording devices are also not allowed. Still photo cameras (without detachable lenses) are generally acceptable, however it is at the discretion of the artist’s management. We may be instructed to disallow photo cameras and any audio/recording device may be subject to confiscation!
Can we take photos?
Still photo cameras (without a detachable lens) are generally acceptable however it is at the discretion of the artist’s management. We may be instructed to disallow photo cameras and any audio/recording device may be subject to confiscation!
Is alcohol sold on the premises?
Yes. There are bars and beer stands that sell beer, wine and other alcoholic beverages.
Are food and beverages sold on the premises?
Yes. There are concession stands, which sell a variety of food and our onsite restaurant, Samuel Slater’s Restaurant, offers the Samuel Slater’s Concert Club from 11:30am to 2:30pm. Find out more about the Samuel Slater’s Concert Club here.
How old do I have to be to consume alcohol on the premises?
The legal drinking age in Massachusetts is twenty-one (21). All customers regardless of age must present a valid ID to drink.
What forms of identification do you accept?
The State of Massachusetts specifies the following as valid forms of identification:
- A valid Massachusetts driver license,
- A valid Massachusetts Liquor Identification card,
- A valid Passport issued by the United States government, or by the government, recognized by the United States government, of a foreign country,
- A valid United States issued active duty Military Identification Card.
If you have a driver’s license from a state other than Massachusetts then we strongly recommend you have other forms of ID on you.
NOTE: Indian Ranch reserves the right to card EVERYONE, regardless of what age you appear to be. For most shows we institute a wristband system. There will be an area set-up to check IDs and to issue the wristbands. You must have a wristband in order to be served alcohol or to consume alcohol. Anyone caught possessing or consuming alcoholic beverages without a wristband will be subject to eviction and/or prosecution. Anyone caught trying to transfer a wristband will also be subject to eviction.
Is smoking permitted in the venue?
Smoking is permitted in designated areas only. There is no smoking in the stands, aisles or by concession stands.
How do I purchase tickets?
Most tickets can be purchased online at www.indianranch.com/cruises or by calling Indian Ranch at 1-508-943-3871.
NOTE: Some cruises may be presented by a third party and may have different ticketing policies and procedures.
What are the hours of your Box Office?
From May to October, the Indian Ranch Box Office is open daily 9 AM to 4 PM.
From November to April, the Indian Ranch Box Office is open Wednesdays and Saturdays from 10 AM – 3 PM.
Can I purchase tickets on the day of a cruise?
As long as the cruise is not sold out! We recommend purchasing tickets in advance to ensure you get your spot.
Do you offer discount tickets for children or seniors?
We offer discounted tickets for children (12 and under) and seniors (65 and over) at a reduced rate of $20.
Is there an age limit for children?
There is no age limit for children to attend one of our regular lake tours. However, we offer specialty cruises, which are 21+.
How do I receive my tickets?
When purchasing tickets, you have the option to print tickets at home, pick them up at will-call, or have them mailed to you. If you choose to place your tickets at will-call, you must present valid identification that matches the name we have on file for the tickets. Tickets may not be picked up by a third party.
Is there a service charge on ticket sales?
Can I get a refund for a ticket or exchange it for another cruise?
ALL TICKET SALES ARE FINAL. No refunds or exchanges. In the rare case when a cruise has been canceled a refund will most likely be issued. Refunds are available at point of purchase.
What is the limit to the number of tickets I can buy?
Up to twenty tickets may be purchased per cruise per order
When do you announce your full season?
We do not announce a full season, however, cruises are added periodically so check our website for updates!
Where do I board the Indian Princess?
At Indian Ranch located at 200 Gore Rd., Webster, MA 01570
When can I board the Indian Princess?
Generally boarding is 15 minutes prior to departure, but please check your ticket for exact timing.
Can I bring in my own food and beverages?
How long does a cruise last?
Do you accommodate the elderly and those with physical disabilities?
We try our best to accommodate the elderly and those with disabilities, however, there are physical constraints and limitations on the Indian Princess. We do have a ramp leading up to the boat making the lower deck accessible to anyone in a wheelchair, but there are unavoidable stairs between the lower and upper deck.
Our crew helps patrons in need of assistance as much as they can. We recommend you order your tickets early and notify us that you will have people needing accommodations in your party.
Do you ever cancel cruises?
Cruises may be cancelled in cases of extreme weather. Tickets for cancelled cruises may be refunded or exchanged for a later date, subject to availability.
What items can and can NOT be brought onto the boat?
No outside food or beverages are allowed onto the Indian Princess. Common sense would dictate certain items that are not allowed including drugs, weapons, fireworks or any explosive devices.
Are food and beverages available on the boat?
The Indian Princess is equipped with a full bar offering both alcoholic and non-alcoholic beverages and limited snack items. Meals are offered on the Indian Princess for select specialty cruises, check our website to see when these will be coming up.
How old do I have to be to consume alcohol on the premises?
The legal drinking age in Massachusetts is twenty-one (21).
What forms of identification do you accept?
The State of Massachusetts specifies the following as valid forms of identification:
- A valid Massachusetts driver license,
- A valid Massachusetts Liquor Identification card,
- A valid Passport issued by the United States government, or by the government, recognized by the United States government, of a foreign country,
- A valid United States issued active duty Military Identification Card.
If you have a driver’s license from a state other than Massachusetts then we strongly recommend you have other forms of ID on you.
Is smoking permitted?
Is the Indian Princess available to rent/charter for private events?
Yes. If interested, please fill out the form at https://indianranch.com/private-events/
Is the restaurant open?
Due to the mandate set forth by our Governor, we have come to the difficult decision at Samuel Slater’s Restaurant and Banquet Hall to close our doors during this time. As this is a very challenging time for everyone, we have chosen to focus on keeping our staff and families safe, as well as you, our loyal guests. We look forward to serving you again soon.
How do I make a reservation?
You can make a reservation through our Open Table profile.
What are your hours?
*** PLEASE NOTE: Samuel Slater’s Restaurant is temporarily closed ***
Monday
Closed
Tuesday – Saturday
4:00 PM – 9:00 PM
Sunday (Brunch only)
Kitchen: 10:00 AM – 2:00 PM
*Bar doesn’t open until 10:00 AM
Can I park my boat at Indian Ranch if I'm eating at the restaurant?
There are 8 boat slips available for boats to park on a first come first served basis. Boats must be parked in designated restaurant spots ONLY otherwise they will be towed.
Do you have vegan, vegetarian and/or gluten-free options?
Everything in Samuel Slater’s Restaurant is made in-house from scratch. If you need an item customized to accommodate a dietary restriction, please let your server know and we will do what we can to accommodate.
